Contact Us

Contact Us

For support with Seedream 5.0 Pro, contact us by email.

• Email: support@seedream-5-pro.com
• Location: Shenzhen, China
• Support scope: account access, billing, subscriptions, credits, AI generation issues, moderation questions, privacy requests, and refund requests
• Response time: We review and respond to support requests within 3 business days.

Before You Contact Us

To help us resolve your request, include the email address on your Seedream 5.0 Pro account, the relevant order or subscription information if your request is billing-related, and a short description of the issue.

Do not send passwords, full card numbers, private API keys, or highly sensitive content in support messages.

Billing and Refund Requests

For billing, subscription cancellation, or refund questions, include the plan name, approximate purchase date, and the payment email used at checkout. Refund requests are reviewed under our Terms of Service and Refund Policy.

Safety and Content Policy Requests

If you believe a prompt or generation was blocked incorrectly, contact us with a brief description of the issue. Do not include harmful, explicit, sexually suggestive, or rights-infringing content in the message.